Returns & Exchanges

 

DELIVERY OF GOODS

 

1. Delivery of goods 

    1.1. The Seller obliges to transfer ordered goods to Delivery Company in 2 business days from the date of payment of order by Buyer;

NOTE. In case goods are not in store Seller obliges to deliver goods to Buyer in 30 business days from the date of payment for the goods. 

 

    1.2. Delivery Company delivers the goods to Buyer on the following terms;

    1.2.1. 3-4 business days in Lithuania; 

    1.2.2. 3-4 business days to Estonia, Latvia and Poland; 

    1.2.3. 3-5 business days to counties of group A;

    1.2.4. 4-7 business days to counties of group B;

   1.2.5. 7-10 business days to counties of group C;

 

    1.3. Goods delivery services are provided by the Company DPD Lithuania; 

 

    1.4. All orders are delivered by the Company DPD Lithuania. You will get notification with the number of dispatch in order to track your order; 

 

    1.5. All dispatch and delivery information you can find in web page of DPD Lithuania. You will find a web page for every country where DPD Lithuania executes its activities;

 

    1.6. In case you cannot find your country in the web page mentioned above please contact us by e-mail or phone and we will find you the most convenient way to deliver the goods;

 

    1.7. We do not deliver goods to Ukraine; 

 

A GROUP COUNTRIES    B GROUP COUNTRIES           C GROUP COUNTRIES

AUSTRIA                                 GREAT BRITAIN                                IRELAND

BELGIUM                               ITALY                                                 BULGARIA

CZECH                                  SLOVENIA                                        GREECE

DANEMARK                         SWEDEN                                            SPAIN

LUXEMBURG                       HUNGARY                                         PORTUGAL 

HOLLAND                           ROMANIA 

FRANCE

SLOVAKIA

FINLAND

GERMANY

 

 

2. Goods returning order

 

    2.1. Buyer has the right to return purchased goods in 14 days from the date of delivery in accordance with the Order No. 271 of the Economy Minister of the Republic of Lithuania dated 29 June 2001 and Order No. 258 of the Economy Minister of the Republic of Lithuania dated 17 August 2001;

 

    2.2. EU customers have the right to return purchased goods in accordance with the Order No. 258 of the Economy Minister of the Republic of Lithuania dated 17 August 2001 and additionally 7 business days to cancel the order. The next day when you receive your order is considered to be the first day of the 7 days term for cancellation. In case you want to cancel the order, you have to send a written request to our customer service;

 

    2.3. Appearance of goods displayed by various computers and/or monitors can vary. Seller is not responsible for decisions of Buyer; 

 

    2.4. Goods can be returned and/or replaced in case they were not used, are clean, with labels and in original packing, except underwear, jewelry and accessories.

 

    2.5. In case goods are returned and/or replaced they have to be in protective cover and original packing;

 

    2.6. Seller obliges to change goods to same goods of other size and/or color . If Buyer wants to change purchased goods into other kind of goods Buyer has to return the goods and purchase new goods in accordance with the rules provided by the web site;

 

    2.7. Buyer has to present a written request and proof of purchase (cheque) in order to change or return the goods; 

 

    2.8. Money for returned goods will be refunded in 5 business days from the date of returning of goods to the Seller and confirmation of the Seller that goods are returned. Goods delivery charge is not refunded;

 

    2.9. Seller recommends to return goods by safe and insured delivery companies such as DHL, DPD, etc as the Seller does not assume responsibility for not received goods. Goods returning charges are paid by Buyer; 

 

 

    2.10. Requests to return goods are usually processed in 48 hours from moment of receiving it except cases of delivery delay by Delivery Companies, rest days, Christmas and New Year’s celebration periods, sales, etc;

 

    2.11. During Christmas period the goods that are purchased after 1 November can be replaced till 8 January of the next year.

 

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